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Creating customer connections : how to make customer service a profit center for your company /
Martin Bury, after a 40-Ưyear career as an automobile dealer, described his experiences in the book "The Automobile Dealer." Analyzing lost customers, Bury arrived at some statistics that could open the eyes of a marketer or customer service person from any industry. Over a four-Ưyear peri...
| Call Number: | Libro Electrónico |
|---|---|
| Main Author: | |
| Format: | Electronic eBook |
| Language: | Inglés |
| Published: |
Santa Monica, CA :
Merritt Publishing,
[1997]
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| Edition: | First edition. |
| Series: | Taking control series.
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| Subjects: | |
| Online Access: | Texto completo |