Who's your Gladys? : how to turn even the most difficult customer into your biggest fan /

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Suttle, Marilyn
Other Authors: Vest, Lori Jo
Format: Electronic eBook
Language:Inglés
Published: New York : AMACOM, 2009.
Subjects:
Customer services.
Customer relations.
Interpersonal relations.
Customer services > Case studies.
Customer relations > Case studies.
Service à la clientèle.
Service à la clientèle > Études de cas.
Case studies.
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