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Call Center operation : design, operation, and maintenance /
Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.
| Cote: | Libro Electrónico |
|---|---|
| Auteur principal: | |
| Format: | Électronique eBook |
| Langue: | Inglés |
| Publié: |
Amsterdam ; Boston :
Digital Press,
©2003.
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| Sujets: | |
| Accès en ligne: | Texto completo (Requiere registro previo con correo institucional) |
Table des matières:
- Introduction to call centers
- Call center technology
- Organizing and managing the call center
- Selecting and training call center staff
- Call center case studies
- Building customer relationships with call centers.