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What to ask : how to learn what customers need but don't tell you /

Does capturing customer feedback feel like a pointless exercise? No matter the number of surveys, interviews, or studies conducted, we regularly fail to uncover those gems needed to make our organization stand out. It's no surprise given that "expert" guidance states the obvious, like...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Olson, Andrea Belk, 1976- (Auteur)
Autres auteurs: Perry, Rachel (Narrateur)
Format: Électronique Audio
Langue:Inglés
Publié: [Place of publication not identified] : Ascent Audio, 2022.
Édition:[First edition].
Sujets:
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)