What to ask : how to learn what customers need but don't tell you /

Does capturing customer feedback feel like a pointless exercise? No matter the number of surveys, interviews, or studies conducted, we regularly fail to uncover those gems needed to make our organization stand out. It's no surprise given that "expert" guidance states the obvious, like...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Olson, Andrea Belk, 1976- (Author)
Other Authors: Perry, Rachel (Narrator)
Format: Electronic Audio
Language:Inglés
Published: [Place of publication not identified] : Ascent Audio, 2022.
Edition:[First edition].
Subjects:
Customer services.
Consumers > Research.
Service à la clientèle.
Consommateurs > Recherche.
Consumers > Research
Customer services
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Audiobooks
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Livres audio.
Online Access:Texto completo (Requiere registro previo con correo institucional)

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