Style de citation APA (7e éd.)

Bell, C. R., & Zemke, R. (2013). Managing knock your socks off service (Third Edition.). AMACOM - American Management Association.

Style de citation Chicago (17e éd.)

Bell, Chip R., et Ron Zemke. Managing Knock Your Socks off Service. Third Edition. New York: AMACOM - American Management Association, 2013.

Style de citation MLA (8e éd.)

Bell, Chip R., et Ron Zemke. Managing Knock Your Socks off Service. Third Edition. AMACOM - American Management Association, 2013.