Cita APA (7a ed.)

Bell, C. R., & Zemke, R. (2013). Managing knock your socks off service (Third Edition.). AMACOM - American Management Association.

Cita Chicago Style (17a ed.)

Bell, Chip R., y Ron Zemke. Managing Knock Your Socks off Service. Third Edition. New York: AMACOM - American Management Association, 2013.

Cita MLA (8a ed.)

Bell, Chip R., y Ron Zemke. Managing Knock Your Socks off Service. Third Edition. AMACOM - American Management Association, 2013.