APA (7th ed.) Citation

Bell, C. R., & Zemke, R. (2013). Managing knock your socks off service (Third Edition.). AMACOM - American Management Association.

Chicago Style (17th ed.) Citation

Bell, Chip R., and Ron Zemke. Managing Knock Your Socks off Service. Third Edition. New York: AMACOM - American Management Association, 2013.

MLA (8th ed.) Citation

Bell, Chip R., and Ron Zemke. Managing Knock Your Socks off Service. Third Edition. AMACOM - American Management Association, 2013.