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|a 858283950
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|z 9780814431993
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|z 0814431992
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|a AU@
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|a CL0500000291
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|b .T65 2013eb
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|a 658.8/12
|2 23
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|
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|a UAMI
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| 100 |
1 |
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|a Toister, Jeff.
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| 245 |
1 |
0 |
|a Service failure :
|b the real reasons employees struggle with customer service and what you can do about it /
|c Jeff Toister.
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| 246 |
3 |
0 |
|a Real reasons employees struggle with customer service and what you can do about it
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| 260 |
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|a New York :
|b American Management Association,
|c ©2013.
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| 300 |
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|a 1 online resource
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| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
|
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 500 |
|
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|a Title from title screen.
|
| 504 |
|
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|a Includes bibliographical references and index.
|
| 590 |
|
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|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
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0 |
|a Employees
|x Training of.
|
| 650 |
|
6 |
|a Service à la clientèle.
|
| 650 |
|
6 |
|a Personnel
|x Formation.
|
| 650 |
|
7 |
|a Customer relations
|2 fast
|
| 650 |
|
7 |
|a Customer services
|2 fast
|
| 650 |
|
7 |
|a Employees
|x Training of
|2 fast
|
| 776 |
0 |
8 |
|i Print version:
|a Toister, Jeff.
|t Service failure.
|d New York : American Management Association, 2013
|z 9780814431993
|w (DLC) 2012021284
|w (OCoLC)794037036
|
| 856 |
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0 |
|u https://learning.oreilly.com/library/view/~/9780814431993/?ar
|z Texto completo (Requiere registro previo con correo institucional)
|
| 938 |
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|a Internet Archive
|b INAR
|n servicefailurere0000tois
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|a Books 24x7
|b B247
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|a ProQuest MyiLibrary Digital eBook Collection
|b IDEB
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|a YBP Library Services
|b YANK
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