101 ways to improve customer service : training, tools, tips, and techniques /

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimatel...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Ukens, Lorraine L.
Format: Électronique eBook
Langue:Inglés
Publié: San Francisco, CA : Hoboken, NJ : Pfeiffer ; J. Wiley & Sons, ©2007.
Collection:Pfeiffer essential resources for training and HR professionals.
Sujets:
Customer services.
Employees > Training of.
Inservice Training
Service à la clientèle.
Personnel > Formation.
BUSINESS & ECONOMICS > Customer Relations.
Customer services
Employees > Training of
Kundenorientierung
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