Library service design : a LITA guide to holistic assessment, insight, and improvement /

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"Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to...

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Bibliographic Details
Call Number:Libro Electrónico
Main Authors: Marquez, Joe J., 1970- (Author), Downey, Annie, 1974- (Author)
Format: Electronic eBook
Language:Inglés
Published: Lanham : Rowman & Littlefield, [2016]
Series:LITA guides ; 3.
Subjects:
Public services (Libraries)
Public services (Libraries) > Evaluation.
Library planning.
Library Services
Bibliothèques > Services aux usagers.
Bibliothèques > Services aux usagers > Évaluation.
Bibliothèques > Planification.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Library planning
Public services (Libraries) > Evaluation
Bibliothek
Dienstleistung
Evaluation
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