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Improving public sector productivity : concepts and practice /
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization an...
| Cote: | Libro Electrónico |
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| Auteur principal: | |
| Format: | Électronique eBook |
| Langue: | Inglés |
| Publié: |
Newbury Park, California :
Sage Publications,
[1993]
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| Sujets: | |
| Accès en ligne: | Texto completo |