Improving public sector productivity : concepts and practice /

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization an...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Rosen, Ellen Doree, 1924-
Format: Electronic eBook
Language:Inglés
Published: Newbury Park, California : Sage Publications, [1993]
Subjects:
Government productivity.
Administration publique > Productivité.
POLITICAL SCIENCE > Public Affairs & Administration.
Government productivity
Online Access:Texto completo
Table of Contents:
  • Cover; Contents; Preface; Acknowledgments; Chapter 1
  • Introduction; Chapter 2
  • The Politics of Productivity; Chapter 3
  • Productivity Concepts and Applications; Chapter 4
  • Measurement; Chapter 5
  • Measuring Productivity; Chapter 6
  • Improving the Work Process; Chapter 7
  • Training and Motivating the Worker; Chapter 8
  • Empowering the Worker; Chapter 9
  • Management Options for Obtaining Resources; Chapter 10
  • Managing for Productivity; Chapter 11
  • Strategy; Index; About the Author.

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