The 10 Golden Rules of Customer Service /

Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line...

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Detalles Bibliográficos
Autores principales: Duncan, Deb (Autor), Duncan, Todd (Autor)
Autor Corporativo: Safari, an O'Reilly Media Company
Otros Autores: Metzger, Janet (Narrador), Grove, Christopher (Narrador)
Formato: Electrónico Audiom
Idioma:Inglés
Publicado: Ascent Audio, 2019.
Edición:1st edition.
Temas:
Business.
Affaires.
businesses (business enterprises)
Audiobooks.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Sumario:Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.
Descripción Física:1 online resource (3194 pages)
ISBN:9781469070605
146907060X

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