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The 10 Golden Rules of Customer Service /
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line...
| Autores principales: | , |
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| Autor Corporativo: | |
| Otros Autores: | , |
| Formato: | Electrónico Audiom |
| Idioma: | Inglés |
| Publicado: |
Ascent Audio,
2019.
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| Edición: | 1st edition. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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|---|---|---|---|
| 001 | OR_on1281678746 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 051021s2019 xx uunn o n eng d | ||
| 040 | |a TOH |b eng |c TOH |d LUN |d OCLCF |d OCLCO |d OCLCQ | ||
| 019 | |a 1287822029 | ||
| 020 | |a 9781469070605 | ||
| 020 | |a 146907060X | ||
| 024 | 8 | |a 9781469070605 | |
| 029 | 1 | |a AU@ |b 000072056125 | |
| 035 | |a (OCoLC)1281678746 |z (OCoLC)1287822029 | ||
| 082 | 0 | 4 | |a 658.8/12 |q OCoLC |2 23/eng/20230216 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Duncan, Deb, |e author. | |
| 245 | 1 | 4 | |a The 10 Golden Rules of Customer Service / |c Duncan, Deb. |
| 250 | |a 1st edition. | ||
| 264 | 1 | |b Ascent Audio, |c 2019. | |
| 300 | |a 1 online resource (3194 pages) | ||
| 336 | |a spoken word |b spw |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a audio file | ||
| 365 | |b 47.00 | ||
| 520 | |a Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead. | ||
| 542 | |f Copyright © Ascent Audio | ||
| 550 | |a Made available through: Safari, an O'Reilly Media Company. | ||
| 588 | 0 | |a Online resource; Title from title page (viewed April 1, 2019). | |
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Business. | |
| 650 | 6 | |a Affaires. | |
| 650 | 7 | |a businesses (business enterprises) |2 aat | |
| 650 | 7 | |a Business. |2 fast |0 (OCoLC)fst00842262 | |
| 655 | 4 | |a Audiobooks. | |
| 700 | 1 | |a Duncan, Todd, |e author. | |
| 700 | 1 | |a Metzger, Janet, |e narrator. | |
| 700 | 1 | |a Grove, Christopher, |e narrator. | |
| 710 | 2 | |a O'Reilly for Higher Education (Firm), |e distributor. | |
| 710 | 2 | |a Safari, an O'Reilly Media Company. | |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781469070605/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 994 | |a 92 |b IZTAP | ||