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Disciplined agency : Neoliberal precarity, generational dispossession and call centre labour in Portugal /
Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive modes of technologic...
| Cote: | Libro Electrónico |
|---|---|
| Auteur principal: | |
| Format: | Électronique eBook |
| Langue: | Inglés |
| Publié: |
Baltimore, Maryland :
Project Muse,
2020
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| Collection: | New ethnographies.
Book collections on Project MUSE. |
| Sujets: | |
| Accès en ligne: | Texto completo |
Table des matières:
- Capitalist and generational transitions in contemporary Portugal
- Call centres as icons of precarity : between emancipation and stigma
- The moral economy of labourer production in call centres
- Clients : operationalising consensus, internalising discipline
- The production of agency : humans disguised as robots
- The dispossessed precariat.