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Crisis management at the speed of the internet : trend report /

Provides an overview of the potentially harmful impact of social media communication on corporate reputation, explores examples of companies that have experienced this kind of impact, and describes practical, strategic methods for mitigating and resolving a crisis, including cross-functional team re...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Hayes, Bob
Otros Autores: Kotwica, Kathleen
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Amsterdam ; Boston : Elsevier : Security Executive Council, 2013.
Colección:Security Executive Council risk management portfolio.
Temas:
Acceso en línea:Texto completo

MARC

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100 1 |a Hayes, Bob. 
245 1 0 |a Crisis management at the speed of the internet :  |b trend report /  |c Bob Hayes, Kathleen Kotwica. 
260 |a Amsterdam ;  |a Boston :  |b Elsevier :  |b Security Executive Council,  |c 2013. 
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504 |a Includes bibliographical references. 
505 0 |a Understanding threats from new Internet technologies -- Examples of Internet-based incidents -- Planning ahead to mitigate a possible Internet crisis -- When time matters most : responding in real time -- A comprehensive approach to internal communications. 
520 |a Provides an overview of the potentially harmful impact of social media communication on corporate reputation, explores examples of companies that have experienced this kind of impact, and describes practical, strategic methods for mitigating and resolving a crisis, including cross-functional team readiness and internal communications training. 
650 0 |a Corporate image. 
650 0 |a Corporations  |x Public relations. 
650 0 |a Public relations. 
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650 7 |a COMPUTERS  |x Networking  |x Vendor Specific.  |2 bisacsh 
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700 1 |a Kotwica, Kathleen. 
776 0 8 |i Print version:  |a Hayes, Bob.  |t Crisis Management at the Speed of the Internet : Trend Report.  |d Burlington : Elsevier Science, �2013  |z 9780124115873 
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