Ton, Z. (2023). When doing less adds up to more: Companies that reduce and simpllify front-line employee workload find that they can better position employees to deliver a better customer experience ([First edition].). MIT Sloan Management Review.
Cita Chicago Style (17a ed.)Ton, Zeynep. When Doing Less Adds Up to More: Companies That Reduce and Simpllify Front-line Employee Workload Find That They Can Better Position Employees to Deliver a Better Customer Experience. [First edition]. [Place of publication not identified]: MIT Sloan Management Review, 2023.
Cita MLA (8a ed.)Ton, Zeynep. When Doing Less Adds Up to More: Companies That Reduce and Simpllify Front-line Employee Workload Find That They Can Better Position Employees to Deliver a Better Customer Experience. [First edition]. MIT Sloan Management Review, 2023.