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When doing less adds up to more : companies that reduce and simpllify front-line employee workload find that they can better position employees to deliver a better customer experience /
Executives typically add customer offerings such as new features or products or initiate new pilots, processes, and tools to spur business growth -- without considering how such changes will affect customer-facing workers' workloads and ability to serve customers. Based on research and experien...
| Call Number: | Libro Electrónico |
|---|---|
| Main Author: | |
| Format: | Electronic eBook |
| Language: | Inglés |
| Published: |
[Place of publication not identified] :
MIT Sloan Management Review,
2023.
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| Edition: | [First edition]. |
| Subjects: | |
| Online Access: | Texto completo (Requiere registro previo con correo institucional) |