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Product-led growth companies find a new way to serve customers : companies from Zoom to Slack lean on the product itself to find customers, convert them to paying, and drive rapid expansion, without adding customer-facing staff.

Many companies are embedding processes like providing recommendations, taking orders, upselling and delivering services, with minimal customer contact. Key features of this approach, called product-led growth, or PLG, include free or very low-cost introductory pricing, with higher prices for more fu...

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Détails bibliographiques
Cote:Libro Electrónico
Auteurs principaux: Libert, Barry (Auteur), Davenport, Thomas H., 1954- (Auteur)
Format: Électronique eBook
Langue:Inglés
Publié: [Cambridge, Massachusetts] : MIT Sloan Management Review, 2022.
Édition:[First edition].
Sujets:
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)