The 10 Golden Rules of Customer Service /

Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line...

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Bibliographic Details
Main Authors: Duncan, Deb (Author), Duncan, Todd (Author)
Corporate Author: Safari, an O'Reilly Media Company
Other Authors: Metzger, Janet (Narrator), Grove, Christopher (Narrator)
Format: Electronic Audio
Language:Inglés
Published: Ascent Audio, 2019.
Edition:1st edition.
Subjects:
Business.
Affaires.
businesses (business enterprises)
Audiobooks.
Online Access:Texto completo (Requiere registro previo con correo institucional)
Description
Summary:Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.
Physical Description:1 online resource (3194 pages)
ISBN:9781469070605
146907060X

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