Ten Steps to ITSM Success - A Practitioner's Guide to Enterprise IT Transformation /

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There is a wealth of material that describes the nuts and bolts of IT Service Management (ITSM), but there is little practical advice on how to implement ITSM best practices to achieve business objectives and design and implement a real, working ITSM model. This book fills the gap.

Détails bibliographiques
Auteur principal: Rogers, Timothy
Collectivité auteur: Safari, an O'Reilly Media Company
Autres auteurs: Esposito, Angelo
Format: Électronique Audio
Langue:Inglés
Publié: IT Governance Publishing, 2018.
Édition:1st edition.
Sujets:
Audiobooks.
Livres audio.
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)
Description
Résumé:There is a wealth of material that describes the nuts and bolts of IT Service Management (ITSM), but there is little practical advice on how to implement ITSM best practices to achieve business objectives and design and implement a real, working ITSM model. This book fills the gap.
Description:Downloadable audio file.
Not recommended for use on the libraries' public computers.
Description matérielle:1 online resource (sound files.)

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