Migrating millions of users from voice- and email-based customer support to a chatbot /

"At MakeMyTrip, a large number of customer care agents were dedicated to handling customer support issues over voice and email. Given the popularity of WhatsApp in India, conversational interfaces have become mainstream for the Indian consumer. MakeMyTrip decided to capitalize on this trend and...

Full description

Bibliographic Details
Call Number:Libro Electrónico
Format: Electronic Video
Language:Inglés
Published: [Place of publication not identified] : O'Reilly Media, 2019.
Subjects:
O'Reilly Strata Data Conference > (2019 : > New York, N.Y.)
Customer services > Data processing.
Computer software > Customer services.
Customer relations > Management.
Natural language processing (Computer science)
Management information systems.
Natural Language Processing
Management Information Systems
Service à la clientèle > Informatique.
Logiciels > Service à la clientèle.
Traitement automatique des langues naturelles.
Systèmes d'information de gestion.
Customer relations > Management
Customer services > Data processing
Management information systems
Online Access:Texto completo (Requiere registro previo con correo institucional)

Internet

Texto completo (Requiere registro previo con correo institucional)

Items no disponibles

Holdings details from

Similar Items