Cita APA (7a ed.)

Dyché, J. (2001). The CRM Handbook: A Business Guide to Customer Relationship Management (1st edition.). Addison-Wesley Professional.

Cita Chicago Style (17a ed.)

Dyché, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. 1st edition. Addison-Wesley Professional, 2001.

Cita MLA (8a ed.)

Dyché, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. 1st edition. Addison-Wesley Professional, 2001.