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The Power of Consumer Stories in Digital Marketing /

New research finds that stories about consumers' positive experiences with a brand significantly increase users' engagement with brand websites, and stories originating from consumers are especially powerful in shaping brand attitudes in social media. Indeed, companies that aren't off...

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Bibliographic Details
Main Authors: Urban, Glen (Author), Gosline, Renee (Author), Lee, Jeff (Author)
Corporate Author: O'Reilly for Higher Education (Firm)
Format: Electronic eBook
Language:Inglés
Published: MIT Sloan Management Review, 2017.
Edition:1st edition.
Subjects:
Online Access:Texto completo (Requiere registro previo con correo institucional)
Description
Summary:New research finds that stories about consumers' positive experiences with a brand significantly increase users' engagement with brand websites, and stories originating from consumers are especially powerful in shaping brand attitudes in social media. Indeed, companies that aren't offering experiences that leverage consumer input in brand-related narratives are missing out on important opportunities to connect in a meaningful way with potential buyers.
Physical Description:1 online resource (4 pages)