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Leadership in Action : Dividends and Interest - For Lack of Leadership, Airlines are Flying Blind /

The leaders who make up the current group of airline CEOs have their work cut out. They inherited bloated businesses offering a commodity product in a service industry, yet they seem to have completely lost touch with customer service.

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Chappelow, Craig
Format: Electronic eBook
Language:Inglés
Published: [Place of publication not identified] Center for Creative Leadership, 2004.
Subjects:
Online Access:Texto completo (Requiere registro previo con correo institucional)
Description
Summary:The leaders who make up the current group of airline CEOs have their work cut out. They inherited bloated businesses offering a commodity product in a service industry, yet they seem to have completely lost touch with customer service.
Item Description:Title from content provider.
Physical Description:1 online resource
ISBN:9781604913576
1604913576