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Leading the unleadable : how to manage mavericks, cynics, divas and other difficult people /
Difficult people are the worst part of a manager's job. Willett teaches you a straight forward process that gently, yet effectively, improves behaviors by revealing a core truth: most people actually want to contribute results, not cause headaches. What sets great managers apart is how they tur...
| Call Number: | Libro Electrónico |
|---|---|
| Main Author: | |
| Format: | Electronic eBook |
| Language: | Inglés |
| Published: |
New York, NY :
AMACOM,
[2017]
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| Subjects: | |
| Online Access: | Texto completo (Requiere registro previo con correo institucional) |
Table of Contents:
- Part 1. The call to exceptional leadership. The leadership crisis point ; Accept the call of exceptional leadership ; The mindset to lead the unleadable
- part 2. The leader in action: spotting trouble, dealing with trouble. Fine-tune your radar for trouble ; Take action: transforming the troublesome ; Follow through: a bridge to enduring improvement ; Decision time: remove or improve?
- part 3. The leader in action: preventing trouble. The need for mountains ; Set expectations of excellence ; Expecting excellence every day ; Exceptional starts lead to exceptional results
- part 4. Leading leaders. Lead leaders: growing proven ability ; Leader, lead thyself: exceptional self-leadership ; Closing notes on transforming the troublesome to the tremendous.