Building a customer-centric culture : How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models?

Bibliographic Details
Call Number:Libro Electrónico
Format: Electronic eBook
Language:Inglés
Published: [Cambridge, Massachusetts] : MIT Sloan Management Review, [2018]
Subjects:
Customer relations > Management.
Customer services.
Organizational change > Management.
Technological innovations > Management.
Organizational change.
Service à la clientèle.
Changement organisationnel.
Innovations > Gestion.
Customer relations > Management
Customer services
Organizational change > Management
Technological innovations > Management
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