The Toyota way to service excellence : lean transformation in service organizations /

The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way . A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them dir...

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Détails bibliographiques
Cote:Libro Electrónico
Auteurs principaux: Liker, Jeffrey K. (Auteur), Ross, Karyn (Auteur)
Format: Électronique eBook
Langue:Inglés
Publié: New York : McGraw-Hill Education, [2017]
Sujets:
Toyota Jidōsha Kabushiki Kaisha > Management.
Toyota Jidōsha Kabushiki Kaisha
Automobile industry and trade > Japan > Management.
Lean manufacturing > Japan.
Automobiles > Industrie et commerce > Japon > Gestion.
Production allégée > Japon.
BUSINESS & ECONOMICS > Production & Operations Management.
Automobile industry and trade > Management
Lean manufacturing
Management
Japan
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