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Customer experience for dummies /
You know that creating an engaging customer experience is essential to keep your company relevant and top of mind. Barnes and Kelleher offer practical, easy-to-implement solutions for incorporating customer engagement into your business plans to attract loyal, happy customers.
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken, New Jersey :
Wiley,
[2015]
|
| Colección: | --For dummies.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Barnes, Roy, |e author. | |
| 245 | 1 | 0 | |a Customer experience for dummies / |c Roy Barnes, Bob Kelleher. |
| 264 | 1 | |a Hoboken, New Jersey : |b Wiley, |c [2015] | |
| 264 | 4 | |c ©2015 | |
| 300 | |a 1 online resource (364 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a For dummies | |
| 500 | |a "Making everything easier!"--Cover | ||
| 500 | |a Includes index. | ||
| 588 | 0 | |a Online resource; title from PDF title page (ebrary, viewed November 12, 2014). | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Introduction -- What is customer experience? -- Creating awesome customer experience -- Essential enabling elements -- Making it stick -- The part of tens. | |
| 520 | |a You know that creating an engaging customer experience is essential to keep your company relevant and top of mind. Barnes and Kelleher offer practical, easy-to-implement solutions for incorporating customer engagement into your business plans to attract loyal, happy customers. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Customer relations |x Management. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 6 | |a Consommateurs |x Satisfaction. | |
| 650 | 7 | |a Consumer satisfaction |2 fast | |
| 650 | 7 | |a Customer relations |x Management |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 700 | 1 | |a Kelleher, Bob, |e author. | |
| 776 | 0 | 8 | |i Print version: |a Barnes, Roy A. |t Customer experience for dummies. |d Hoboken, NJ : John Wiley & Sons, Inc., [2015] |z 9781118725603 |w (DLC) 2014937865 |w (OCoLC)842881096 |
| 830 | 0 | |a --For dummies. | |
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