Effective help desk specialist skills /

Today, everyone depends on technology -- and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Gibson, Darril
Format: Electronic eBook
Language:Inglés
Published: Indianapolis, IN : Pearson IT Certification, ©2015.
Subjects:
Information services.
Information technology > Management.
Customer relations > Management.
Information Services
Services d'information.
Technologie de l'information > Gestion.
Customer relations > Management
Information services
Information technology > Management
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • Introduction
  • Introduction to help desk support roles
  • Communication skills
  • Personal skills
  • Technical skills
  • Security skills
  • Troubleshooting skills
  • Writing skills
  • Training skills
  • Business skills
  • Calculating help desk value.

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