Cita APA (7a ed.)

Merlino, J. (2015). Service fanatics: How to build superior patient experience the Cleveland Clinic way. McGraw-Hill.

Cita Chicago Style (17a ed.)

Merlino, James. Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way. [New York]: McGraw-Hill, 2015.

Cita MLA (8a ed.)

Merlino, James. Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way. McGraw-Hill, 2015.