Service fanatics : how to build superior patient experience the Cleveland Clinic way /
"Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging ti...
Cote: | Libro Electrónico |
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Auteur principal: | |
Format: | Électronique eBook |
Langue: | Inglés |
Publié: |
[New York] :
McGraw-Hill,
[2015]
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Collection: | McGraw-Hill's AccessMedicine.
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Sujets: | |
Accès en ligne: | Texto completo (Requiere registro previo con correo institucional) |