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Service fanatics : how to build superior patient experience the Cleveland Clinic way /

"Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging ti...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Merlino, James (Author)
Format: Electronic eBook
Language:Inglés
Published: [New York] : McGraw-Hill, [2015]
Series:McGraw-Hill's AccessMedicine.
Subjects:
Online Access:Texto completo (Requiere registro previo con correo institucional)