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Service fanatics : how to build superior patient experience the Cleveland Clinic way /

"Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging ti...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Merlino, James (Auteur)
Format: Électronique eBook
Langue:Inglés
Publié: [New York] : McGraw-Hill, [2015]
Collection:McGraw-Hill's AccessMedicine.
Sujets:
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)