Style de citation APA (7e éd.)

Scott, D. M. (2014). The new rules of sales and service: How to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business. Wiley.

Style de citation Chicago (17e éd.)

Scott, David Meerman. The New Rules of Sales and Service: How to Use Agile Selling, Real-time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business. Hoboken New Jersey: Wiley, 2014.

Style de citation MLA (8e éd.)

Scott, David Meerman. The New Rules of Sales and Service: How to Use Agile Selling, Real-time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business. Wiley, 2014.