Legendary service : the key is to care /

"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both inter...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Blanchard, Kenneth H. (Autor), Halsey, Victoria (Autor), Cuff, Kathy (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill Education, [2014]
Temas:
Customer services.
Customer services > Management.
Customer relations.
Service à la clientèle.
Service à la clientèle > Gestion.
BUSINESS & ECONOMICS > Customer Relations.
Customer relations
Customer services
Customer services > Management
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Cover
  • Title Page
  • Copyright Page
  • Dedication
  • Contents
  • Introduction
  • 1 A Frustrating Transaction
  • 2 An Intriguing Course
  • 3 What Is Legendary Service?
  • 4 A Catalyst for Change
  • 5 The Science of Service
  • 6 Committed to Customers
  • 7 Attentive to Customers
  • 8 Responsive to Customers
  • 9 Empowered for Customers
  • 10 Six Months Later
  • Self-Assessment
  • Discussion Guide
  • Acknowledgments
  • About the Authors
  • Services Available-The Ken Blanchard Companies
  • Join Us Online

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