Legendary service : the key is to care /

"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both inter...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Blanchard, Kenneth H. (Autor), Halsey, Victoria (Autor), Cuff, Kathy (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill Education, [2014]
Temas:
Customer services.
Customer services > Management.
Customer relations.
Service à la clientèle.
Service à la clientèle > Gestion.
BUSINESS & ECONOMICS > Customer Relations.
Customer relations
Customer services
Customer services > Management
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