Service science : the foundations of service engineering and management /

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"By relying on the recent development of service science, this book focuses on the science of implementing a service system throughout its lifecycle, spanning from service marketing, engineering, delivery, quality control, management, to further improvement. The author utilizes a combined theor...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Qiu, Robin G.
Format: Electronic eBook
Language:Inglés
Published: Hoboken, New Jersey : Wiley, 2014.
Subjects:
Service industries.
Service life (Engineering)
Industrial engineering.
Services (Industrie)
Durée de vie (Ingénierie)
Génie industriel.
durability.
industrial engineering.
TECHNOLOGY & ENGINEERING > Operations Research.
TECHNOLOGY & ENGINEERING > Industrial Engineering.
Industrial engineering
Service industries
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