The customer service solution : managing emotions, trust, and control to win your customer's business /

With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. --

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Dasu, Sriram
Other Authors: Chase, Richard B.
Format: Electronic eBook
Language:Inglés
Published: New York : McGraw-Hill Education, [2013]
Subjects:
Customer relations.
Customer services.
Service industries > Management.
Service à la clientèle.
Services (Industrie) > Gestion.
Customer relations
Customer services
Service industries > Management
Commerce.
Business & Economics.
Marketing & Sales.
Online Access:Texto completo (Requiere registro previo con correo institucional)

Internet

Texto completo (Requiere registro previo con correo institucional)

Items no disponibles

Holdings details from

Similar Items