Benjamin, B. E., Yeager, A., & Simon, A. (2012). Conversation transformation: Recognize and overcome the 6 most destructive communication patterns. McGraw-Hill.
Style de citation Chicago (17e éd.)Benjamin, Ben E., Amy Yeager, et Anita Simon. Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns. New York: McGraw-Hill, 2012.
Style de citation MLA (8e éd.)Benjamin, Ben E., et al. Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns. McGraw-Hill, 2012.
Attention : ces citations peuvent ne pas être correctes à 100%.