Change or die : the business process improvement manual /

"This book employs the authors' ENGAGE methodology, which was developed from empirical research and bolstered by the results of actual client experience from hundreds of hours of facilitated workshop and multiple Business Process Improvement (BPI) activities to transition strategy to opera...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Attong, Maxine
Other Authors: Metz, Terrence
Format: Electronic eBook
Language:Inglés
Published: Boca Raton, FL : CRC Press, 2013.
Subjects:
Reengineering (Management)
Decision making.
Leadership.
Réingénierie organisationnelle.
Prise de décision.
decision making.
BUSINESS & ECONOMICS > Structural Adjustment.
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • 1. Case Study: URHere Co.
  • 2. Vision and Goals
  • 3. Change Management
  • 4. Stakeholder Analysis
  • 5. Core Process
  • 6. Business Process Improvement
  • 7. Facilitation and Business Process Improvement Methodology
  • 8. The Case for Business Process Improvement
  • 9. Tools for Business Process Improvement
  • 10. Process Selection
  • 11. Process Characteristics
  • 12. Workflow Diagrams
  • 13. Workflow Characteristics
  • 14. Phase Gate One
  • 15. Dreams of the Process
  • 16. Process Measurements
  • 17. Strengths and Weaknesses
  • 18. Business Process Improvement Planning
  • 19. Phase Gate Two
  • 20. Assumptions and Rules
  • 21. Improve the Process
  • 22. Phase Gate Three
  • 23. Implementation Plan
  • 24. Phase Gate Four
  • 25. Procedures
  • 26. Audit
  • 27. Phase Gate Five
  • Appendix A. Structuring Your Workshop
  • Appendix B. Workshop Tools
  • Appendix C. Workshop Agendas.

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