The Zappos experience : 5 principles to inspire, engage, and wow /

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Michelli, Joseph A., 1960-
Format: Electronic eBook
Language:Inglés
Published: New York : McGraw-Hill, ©2012.
Subjects:
Zappos.com (Firm) > Management.
Zappos.com (Firm)
Customer services.
Electronic commerce > Management.
Mail-order business > Management.
Retail trade > Management.
Service à la clientèle.
Commerce électronique > Gestion.
Vente par correspondance > Gestion.
Customer services
Electronic commerce > Management
Mail-order business > Management
Management
Retail trade > Management
Commerce.
Business & Economics.
Marketing & Sales.
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