The Zappos experience : 5 principles to inspire, engage, and wow /

Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Michelli, Joseph A., 1960-
Format: Électronique eBook
Langue:Inglés
Publié: New York : McGraw-Hill, ©2012.
Sujets:
Zappos.com (Firm) > Management.
Zappos.com (Firm)
Customer services.
Electronic commerce > Management.
Mail-order business > Management.
Retail trade > Management.
Service à la clientèle.
Commerce électronique > Gestion.
Vente par correspondance > Gestion.
Customer services
Electronic commerce > Management
Mail-order business > Management
Management
Retail trade > Management
Commerce.
Business & Economics.
Marketing & Sales.
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)
Description
Description:Title from title screen.
Description matérielle:1 online resource
Bibliographie:Includes bibliographical references and index.
ISBN:9780071752473
0071752471
1283311194
9781283311199

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