Cita APA (7a ed.)

Michelli, J. A. (2012). The Zappos experience: 5 principles to inspire, engage, and wow. McGraw-Hill.

Cita Chicago Style (17a ed.)

Michelli, Joseph A. The Zappos Experience: 5 Principles to Inspire, Engage, and Wow. New York: McGraw-Hill, 2012.

Cita MLA (8a ed.)

Michelli, Joseph A. The Zappos Experience: 5 Principles to Inspire, Engage, and Wow. McGraw-Hill, 2012.