The ITSM Iron Triangle : incidents, changes and problems : stories in transforming ITIL best practice into operational success /

This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: McLean, Daniel
Format: Electronic eBook
Language:Inglés
Published: Ely, Cambridgeshire, U.K. : IT Governance Pub., 2012.
Subjects:
Business enterprises > Information technology > Management.
Information technology > Management.
Entreprises > Technologie de l'information > Gestion.
Technologie de l'information > Gestion.
Information technology > Management
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • Change in assignment
  • Into the fire
  • Turning up the heat
  • Searching for the right place to start
  • Investigating the wetware
  • Managing service outages
  • Time to refocus
  • The five questions
  • What is that light at the end of the tunnel?
  • Not everyone likes answers
  • Why service outages are like dandelions
  • When no one is around
  • The right thing the wrong way
  • Going through them changes
  • Some fingers point and some hands clap
  • What have you done for me today?

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