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The ITSM Iron Triangle : incidents, changes and problems : stories in transforming ITIL best practice into operational success /
This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire, U.K. :
IT Governance Pub.,
2012.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 008 | 120202s2012 enka ob 000 0 eng d | ||
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| 100 | 1 | |a McLean, Daniel. | |
| 245 | 1 | 4 | |a The ITSM Iron Triangle : |b incidents, changes and problems : stories in transforming ITIL best practice into operational success / |c Daniel McLean. |
| 260 | |a Ely, Cambridgeshire, U.K. : |b IT Governance Pub., |c 2012. | ||
| 300 | |a 1 online resource (1 volume) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references. | ||
| 588 | 0 | |a Online resource; title from title page (Books24x7, viewed March 22, 2012). | |
| 505 | 0 | |a Change in assignment -- Into the fire -- Turning up the heat -- Searching for the right place to start -- Investigating the wetware -- Managing service outages -- Time to refocus -- The five questions -- What is that light at the end of the tunnel? -- Not everyone likes answers -- Why service outages are like dandelions -- When no one is around -- The right thing the wrong way -- Going through them changes -- Some fingers point and some hands clap -- What have you done for me today? | |
| 520 | |a This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization's particular needs. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Business enterprises |x Information technology |x Management. | |
| 650 | 0 | |a Information technology |x Management. | |
| 650 | 6 | |a Entreprises |x Technologie de l'information |x Gestion. | |
| 650 | 6 | |a Technologie de l'information |x Gestion. | |
| 650 | 7 | |a Information technology |x Management |2 fast | |
| 776 | 0 | 8 | |i Print version: |a McLean, Daniel. |t ITSM iron triangle. |d Ely, Cambridgeshire, U.K. : IT Governance Pub, 2012 |z 9781849283175 |w (OCoLC)769420466 |
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