Cita APA (7a ed.)

Patterson, K. (2012). Crucial conversations: Tools for talking when stakes are high (Second edition.). McGraw-Hill.

Cita Chicago Style (17a ed.)

Patterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. Second edition. New York ; London: McGraw-Hill, 2012.

Cita MLA (8a ed.)

Patterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. Second edition. McGraw-Hill, 2012.