Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System /

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Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Michelli, Joseph A., 1960- (Author)
Corporate Author: UCLA Health System (supporting body.)
Format: Electronic eBook
Language:Inglés
Published: [New York] : McGraw-Hill, [2011]
Series:McGraw-Hill's AccessMedicine.
Subjects:
UCLA Health System.
Medical care.
Total quality management.
Leadership.
Success in business.
Organizational change.
Hospitals, University > organization & administration
Quality of Health Care > organization & administration
Organizational Innovation
Total Quality Management
Leadership
Qualité totale.
Succès dans les affaires.
Changement organisationnel.
POLITICAL SCIENCE > Public Affairs & Administration.
Management.
Success.
California
Internet Resources.
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • UCLA Health System experience
  • Care takes vision, clarity and consistency
  • Never enough care
  • Setting the foundation
  • Safety : science, selection and challenge
  • Delivering exceptional outcomes here and now
  • Quality for less and for all
  • High-Value innovation
  • Transformative evolution
  • Service Excellence
  • Sustainable success through service without bounds
  • Your follow-up care plan.

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