Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System /

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Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.

Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Michelli, Joseph A., 1960- (Auteur)
Collectivité auteur: UCLA Health System (supporting body.)
Format: Électronique eBook
Langue:Inglés
Publié: [New York] : McGraw-Hill, [2011]
Collection:McGraw-Hill's AccessMedicine.
Sujets:
UCLA Health System.
Medical care.
Total quality management.
Leadership.
Success in business.
Organizational change.
Hospitals, University > organization & administration
Quality of Health Care > organization & administration
Organizational Innovation
Total Quality Management
Leadership
Qualité totale.
Succès dans les affaires.
Changement organisationnel.
POLITICAL SCIENCE > Public Affairs & Administration.
Management.
Success.
California
Internet Resources.
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)

Internet

Texto completo (Requiere registro previo con correo institucional)

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