Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System /

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Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Michelli, Joseph A., 1960- (Author)
Corporate Author: UCLA Health System (supporting body.)
Format: Electronic eBook
Language:Inglés
Published: [New York] : McGraw-Hill, [2011]
Series:McGraw-Hill's AccessMedicine.
Subjects:
UCLA Health System.
Medical care.
Total quality management.
Leadership.
Success in business.
Organizational change.
Hospitals, University > organization & administration
Quality of Health Care > organization & administration
Organizational Innovation
Total Quality Management
Leadership
Qualité totale.
Succès dans les affaires.
Changement organisationnel.
POLITICAL SCIENCE > Public Affairs & Administration.
Management.
Success.
California
Internet Resources.
Online Access:Texto completo (Requiere registro previo con correo institucional)

MARC

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100 1 |a Michelli, Joseph A.,  |d 1960-  |e author. 
245 1 0 |a Prescription for excellence :  |b leadership lessons for creating a world-class customer experience from UCLA Health System /  |c Joseph A. Michelli. 
264 1 |a [New York] :  |b McGraw-Hill,  |c [2011] 
264 4 |c ©2011 
300 |a 1 online resource (xiii, 304 pages) 
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490 1 |a McGraw-Hill's AccessMedicine 
500 |a "Prepared with the assistance of UCLA Health System"--Title page verso. 
504 |a Includes bibliographical references. 
505 0 |a UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation -- Transformative evolution -- Service Excellence -- Sustainable success through service without bounds -- Your follow-up care plan. 
520 |a Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry. 
588 0 |a Online resource; title from electronic title page (AccessMedicine, viewed January 16, 2018). 
546 |a English. 
590 |a O'Reilly  |b O'Reilly Online Learning: Academic/Public Library Edition 
610 2 0 |a UCLA Health System. 
610 2 2 |a UCLA Health System. 
610 2 7 |a UCLA Health System.  |2 fast  |0 (OCoLC)fst01981086 
610 2 7 |a UCLA Health System.  |2 sears 
650 0 |a Medical care. 
650 0 |a Total quality management. 
650 0 |a Leadership. 
650 0 |a Success in business. 
650 0 |a Organizational change. 
650 1 2 |a Hospitals, University  |x organization & administration 
650 1 2 |a Quality of Health Care  |x organization & administration 
650 2 2 |a Organizational Innovation 
651 2 |a California 
650 2 |a Total Quality Management 
650 2 |a Leadership 
650 6 |a Qualité totale. 
650 6 |a Leadership. 
650 6 |a Succès dans les affaires. 
650 6 |a Changement organisationnel. 
650 7 |a POLITICAL SCIENCE  |x Public Affairs & Administration.  |2 bisacsh 
650 7 |a Organizational change.  |2 fast  |0 (OCoLC)fst01047828 
650 7 |a Leadership.  |2 fast  |0 (OCoLC)fst00994701 
650 7 |a Medical care.  |2 fast  |0 (OCoLC)fst01013753 
650 7 |a Success in business.  |2 fast  |0 (OCoLC)fst01137062 
650 7 |a Total quality management.  |2 fast  |0 (OCoLC)fst01153015 
650 7 |a Medical care.  |2 sears 
650 7 |a Management.  |2 sears 
650 7 |a Leadership.  |2 sears 
650 7 |a Success.  |2 sears 
655 4 |a Internet Resources. 
710 2 |a UCLA Health System,  |e supporting body. 
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