Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System /

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Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Michelli, Joseph A., 1960- (Autor)
Autor Corporativo: UCLA Health System (supporting body.)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [New York] : McGraw-Hill, [2011]
Colección:McGraw-Hill's AccessMedicine.
Temas:
UCLA Health System.
Medical care.
Total quality management.
Leadership.
Success in business.
Organizational change.
Hospitals, University > organization & administration
Quality of Health Care > organization & administration
Organizational Innovation
Total Quality Management
Leadership
Qualité totale.
Succès dans les affaires.
Changement organisationnel.
POLITICAL SCIENCE > Public Affairs & Administration.
Management.
Success.
California
Internet Resources.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

MARC

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100 1 |a Michelli, Joseph A.,  |d 1960-  |e author. 
245 1 0 |a Prescription for excellence :  |b leadership lessons for creating a world-class customer experience from UCLA Health System /  |c Joseph A. Michelli. 
264 1 |a [New York] :  |b McGraw-Hill,  |c [2011] 
264 4 |c ©2011 
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490 1 |a McGraw-Hill's AccessMedicine 
500 |a "Prepared with the assistance of UCLA Health System"--Title page verso. 
504 |a Includes bibliographical references. 
505 0 |a UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation -- Transformative evolution -- Service Excellence -- Sustainable success through service without bounds -- Your follow-up care plan. 
520 |a Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry. 
588 0 |a Online resource; title from electronic title page (AccessMedicine, viewed January 16, 2018). 
546 |a English. 
590 |a O'Reilly  |b O'Reilly Online Learning: Academic/Public Library Edition 
610 2 0 |a UCLA Health System. 
610 2 2 |a UCLA Health System. 
610 2 7 |a UCLA Health System.  |2 fast  |0 (OCoLC)fst01981086 
610 2 7 |a UCLA Health System.  |2 sears 
650 0 |a Medical care. 
650 0 |a Total quality management. 
650 0 |a Leadership. 
650 0 |a Success in business. 
650 0 |a Organizational change. 
650 1 2 |a Hospitals, University  |x organization & administration 
650 1 2 |a Quality of Health Care  |x organization & administration 
650 2 2 |a Organizational Innovation 
651 2 |a California 
650 2 |a Total Quality Management 
650 2 |a Leadership 
650 6 |a Qualité totale. 
650 6 |a Leadership. 
650 6 |a Succès dans les affaires. 
650 6 |a Changement organisationnel. 
650 7 |a POLITICAL SCIENCE  |x Public Affairs & Administration.  |2 bisacsh 
650 7 |a Organizational change.  |2 fast  |0 (OCoLC)fst01047828 
650 7 |a Leadership.  |2 fast  |0 (OCoLC)fst00994701 
650 7 |a Medical care.  |2 fast  |0 (OCoLC)fst01013753 
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650 7 |a Total quality management.  |2 fast  |0 (OCoLC)fst01153015 
650 7 |a Medical care.  |2 sears 
650 7 |a Management.  |2 sears 
650 7 |a Leadership.  |2 sears 
650 7 |a Success.  |2 sears 
655 4 |a Internet Resources. 
710 2 |a UCLA Health System,  |e supporting body. 
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